FREQUENTLY ASKED QUESTIONS

What is the delivery coverage area?

Citta Mart delivers inside New Damietta City right now, and we will extend our coverage area soon.

Where can I view my sales receipt?

After Placing your order with us you will get a whatsapp message shows the confirmation, details and sales receipt for your order.

How can I return an item?

you can return any item from your order if you change your mind. But it must be in the original packaging.

WhatsApp us to start the return process 

What are your delivery hours?

Our delivery hours are from 11:00 AM to 11:00 PM daily.

What payment methods do you accept?

Accepted Payment Methods:

  • Cash on Delivery
  • Vodafone Cash
  • Instapay
  • Online payment (Mastercard, Visa, Meeza)
Can I cancel or Change my order after placing it?

yes sure, you can cancel or change the order anytime after placing it and before we ship it. 

WhatsApp us and we will help you.

What is the delivery fee?

Now we are delivering inside New Damietta City, and the delivery fee 20 EGP all over the city.

How Long does delivery take?

your order will be delivered with 60 Mins from receiving the order confirmation message on WhatsApp.

Can i schedule a specific delivery time?

Sure, you can choose specific day or time for delivery during Checkout process.

you can change it later by WhatsApp us.

CONTACT US FOR ANY QUESTIONS

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